POLICIES AND PROCEDURES

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Code of Ethics:

Readings are given on the understanding that you are an adult with your own free will. We are therefore not responsible for any actions or events which may take place following this reading. Our readings are based on our firm belief that everyone chooses their own paths in life and are responsible for your own actions. Our intention in reading for a querent will always be to help give them spiritual guidance and assist them in arriving at their own conclusions. We will not encourage anyone to become dependent upon us. Though we do provide follow up readings as a courtesy, we will refuse readings where we feel that a querent is becoming dependent or disrespectful. We will not give medical, legal or financial advice.  We will not answer questions or give any advice in regards to any Gambling, Lottery, Bets or gaming of any kind.  We reserve the right to refuse any reading if we choose. In these cases a full refund will be considered if payment has already been made. We do not read for anyone under-18 years of age.  

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Disclaimer:

 

It is mandatory that we establish contact with our customers prior to their scheduled reading to Confirm and Verify their appointment and platform in which to receive their reading on. Oracles of Neteru Guidance Readings will make an attempt to contact customer via email, text message, or phone.


If the customer fails to respond to our attempts to confirm and verify their scheduled appointment for the reading then you will receive a partial refund from your scheduled service. Partial refunds are given in this situations because another customer could have scheduled in that time slot. We will not give medical, legal or financial advice.  We will not answer questions or give any advice in regards to any Gambling, Lottery, Bets or gaming of any kind.  We reserve the right to refuse any reading if we choose. In these cases a full refund will be considered if payment has already been made. We do not read for anyone under-18 years of age.  


We make it our duty to send out reminders to inform our customers of their upcoming appointment for their scheduled reading. We make sure that our customers are sent reminders via text message, and email and confirm & verify our appointments prior to the scheduled reading. 


Rescheduling Policy: If you need to reschedule your appointment it must be done 48 hours before your scheduled appointment time. An appointment can be rescheduled at NO CHARGE before or after it has been confirmed and verified, but must still be rescheduled 48 hours before your scheduled appointment time. 


No show Policy:

If you fail to keep and show up for scheduled reading after your appointment has been confirmed and verified by Oracles of Neteru Guidance Readings then you must email us to request a partial refund from your scheduled service. Partial refunds are given in this situations because another customer could have scheduled in that time slot. When appointments are not honored by the customer it puts Oracles of Neteru Guidance Readings at a loss. Please honor your scheduled appointments. All refund request will be carefully reviewed, and funds may be returned at the discretion of Oracles of Neteru Guidance Readings Administration. 



Late Policy:

If you are less than 10 minutes late for your scheduled appointment we will proceed with your reading. The 10 minutes that you were late will be counted towards the total time for your reading.

If you are more than 10 minutes late for your scheduled reading then your appointment will be cancelled. You must email us to request a partial refund from your scheduled service. All refund request will be carefully reviewed, and funds may be returned at the discretion of Oracles of Neteru Guidance Readings Administration. 


Cancellation Policy:

If you wish to cancel your appointment it must be done 48 hours before your scheduled appointment time. If you decide to cancel your appointment for any reason you must email us to request a partial refund from your scheduled service. All refund request will be carefully reviewed, and funds may be returned at the discretion of Oracles of Neteru Guidance Readings Administration. 

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Terms and Conditions of Readings:

Readings will not be completed until payment has been made.                                                                                  


Written Readings are delivered to customer via ONE of the following platforms: Email / Phone Text Message / Facebook Messenger 

*Visuals of the cards will be provided for written readings only 



Voice Call and Video Call Readings are Delivered Via:  Zoom / Facebook Messenger 

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